Guarantee

The workforce of YourPersonalJewelry.com is dedicated to provide our customer with the finest products available in the market. We are confident that our products will not only make you cheerful at the time of receiving your package but will create lasting memories and provide years of enjoyment. Despite the perfection of our highly trained and experienced production staff, every item we ship goes through the series of inspection for quality and accuracy, which gives YourPersonalJewelry.com confidence to stand behind the quality of every piece we sell.

While standing behind the quality of our products, YourPersonalJewelry.com also guarantees the lowest price and fastest delivery in the marketplace of custom-made jewelry products. With the exclusion of certain occasion including Valentine's Day, Mother's Day, Father's Day and Christmas, if you provide all the information necessary to produce your product, YourPersonalJewelry.com will ship your final personalized product within 7-14 business days from the date of your order. Our entire line of non-personalized product will be shipped within a business day of the completion of your order.

Return Policy

If you are not completely satisfied upon the arrival of your order with the quality of workmanship or material of the product you bought from us, you may return it in its original packaging for a full refund (less shipping and handling charges) or you may exchange.

Please e-mail all return or refund request to custserv@YourPersonalJewelry.com and ship the product back to us at your expense to:

YourPersonalJewelry.com
242 West 36th St. Suite 702
New York, NY 10018.

We will refund or credit you once we receive the returned merchandise. All refunds will be in the original form of payment.

Items cannot be returned for reasons other than defects in workmanship or material. Cancellation and changes to your order should be made within 24 hours of placing your order simply by e-mailing to custserv@YourPersonalJewelry.com accompanied by order detail.

All returns or exchanges must be made within 30 days of receipt.